We know great training leads to exceptional customer experiences and no one does it like these learning retail leaders.

From fashion to furniture, our power panel guests are joining forces to share how they equip their teams with the knowledge and skills needed to deliver exceptional customer service.

We teamed up with Helen Robinson, Senior L&D Manager at Dunelm, Debbie Frearson, Digital Development Partner at Ted Baker, Kristina Tsiriotakis, Senior Director of Organizational Development & Learning at DECIEM, and Peter Harris, People Development Partner at The Works, to talk about all things retail including: 

  • How big brands overcome common retail challenges
  • Tips to help retail teams feel connected to the wider business
  • What it takes to deliver fast and effective onboarding
  • Ways to ensure learners get the right product information at the point of need 

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Your speakers

Copy of Sales team + Misc circle pics
1-Sep-16-2021-02-47-03-77-PM

Kristina Tsiriotakis

Senior Director of Organizational Development & Learning at DECIEM

Debbie Frearson

Digital Development Partner at Ted Baker

Sales team + Misc circle pics-45
Copy of Sales team + Misc circle pics-7

Helen Robinson

Senior L&D Manager at Dunelm

Peter Harris

People Development Partner at The Works